To maintain clarity regarding our use of electronic modes of communication during your treatment, Polli Psychology, PLLC has prepared the following policy. The use of various types of electronic communications is common in our society, and many individuals believe this is the preferred method of communication with others, whether their relationships are social or professional. Many of these common modes of communication, however, put your privacy at risk and can be inconsistent with the law and with the standards of the mental health profession. Consequently, this policy has been prepared to assure the security and confidentiality of your treatment and to assure that it is consistent with ethics and the law.

If you have any questions about this policy, please feel free to discuss them with Dr. Eliza Polli.

Email and Text Message Communications

Polli Psychology, PLLC uses email communication and text messaging only with your permission and only for administrative purposes, unless we have made another arrangement. That means that email exchanges and text messages with the office should be limited to things like setting and changing appointments, minor billing matters and other administrative issues. Text messaging and email are both more impersonal and unsecure modes of communication.

Please do not email or text about clinical matters because this is not a secure way to contact your provider. If you need to discuss a clinical matter, please send a secure message on the Therapy Notes Portal and Dr. Polli will do her best to respond to your inquiry within two business days or she will plan to discuss the matter during your next scheduled therapy session.

Dr. Polli does not provide crisis support but you may attempt to reach her for additional support outside our session by calling her direct line: 603-691-6594. Dr. Polli makes every effort to respond to emails, texts, and phone calls within 24-48 hours, except on Fridays, weekends and holidays. Email and text messaging should not be used to communicate with Dr. Polli in an emergency.

If you are unable to reach Dr. Polli and feel that you cannot wait for her to return your call, contact your family physician or the nearest emergency room and ask for the psychologist or psychiatrist on call. If Dr. Polli will be unavailable for an extended time, she will provide you with the name of a colleague to contact in my absence if necessary.

If you are in a mental health crisis please call 911, or contact the Upper Valley Local Crisis Line at West Central Behavioral Health at 603-542-5128, or call the Suicide Crisis Lifeline at 1-800-273-8255 or text 988 to speak with a counselor, or go to the nearest emergency room.

Social Media

Dr. Polli does not communicate with, or contact, any of her clients through social media platforms like Facebook, X (formerly Twitter), Instagram, and LinkedIn. In addition, if she discovers that she has accidentally established an online relationship with you, she will cancel that relationship. This is because these types of casual social contacts can create significant privacy risks for you.

Dr. Polli participates on various social networks, but not in a professional capacity. If you have an online presence, there is a possibility that you may encounter Dr. Polli by accident. If that occurs, please discuss it with her during your time together. Polli Psychology, PLLC believes that any communications with clients online have a high potential to compromise the professional relationship and thus, Dr. Polli doesn’t engage in them. Please do not try to contact Dr. Polli in this way or interact with her social media content. She will not respond and will terminate any online contact no matter how accidental.

Websites

Polli Psychology, PLLC has a website and a Psychology Today page that you are free to access. Polli Psychology, PLLC uses these for professional purposes to provide information to others about Dr. Polli and this practice. You are welcome to access and review the information on the web pages and, if you have questions, you should discuss this with Dr. Polli during your therapy session.

Web Searches

Polli Psychology, PLLC will not use web searches to gather information about you without your permission. Polli Psychology, PLLC believes that this violates your privacy rights; however, we understand that you might choose to gather information about Dr. Polli and Polli Psychology, PLLC in this way. Today there is an incredible amount of information available about individuals on the internet, much of which may actually be known to that person and some of which may be inaccurate or unknown. If you encounter any information about Dr. Polli or Polli Psychology, PLLC through web searches, or in any other fashion for that matter, please discuss this with Dr. Polli during your time together so that we can deal with it and its potential impact on your treatment.

Web Reviews

Recently it has become common for clients to review their health care provider on various websites. However, mental health professionals cannot respond to such comments because of confidentiality restrictions. It is also generally preferable for clients to discuss their concerns directly with their health care provider. If you have concerns or questions about any aspect of our work together or about any previously posted online reviews of Dr. Polli or Polli Psychology, PLLC, please let Dr. Polli know so that you can discuss them. We recommend that you do not rate Dr. Polli’s work with you on any website for several reasons. If you rate Dr. Polli’s work on a website while you are in treatment, it has the potential to affect our therapeutic relationship. If you choose to post an online review about Dr. Polli or another health care provider either while you are in treatment or afterwards, please keep in mind that you may be revealing confidential information about your treatment.

Thank you for keeping this policy in mind and for letting Dr. Polli know of any concerns.